Return Policy

All the items ordered here are in the same shape and style as the items you see on our website. Before enjoying the exchange and return policy, you must contact us by email within 48 hours after receiving the goods (the mailbox at the time of registration of the website). You must return the goods within 7 days after contacting us. The returned product must be unused and sent back under the same conditions as those sent to you. All returned goods should be sent to our mailing address after receiving our feedback. We will email you!


All the items ordered are the right ones you selected here. We assure you that the packing we ordered is correct. Therefore, if the right refund item is returned: all items returned must be purchase price


Re-shelf fee. Freight and handling charges are not refundable.


We do not include the shipping cost of returns or exchanges. You will be responsible for the shipping and handling costs if the correct order is packed. In addition, we recommend that you add tracking and insurance to protect yourself, as we are not responsible for the lost goods.


Communication


We will accept different sizes or colors within 48 hours before the date of delivery of the order. Please contact us with your order ID and one of our team members will help you. If you want to change your products into different styles, you must return your products to get a refund * (according to the return policy) and place new orders for your favorite styles.


You must contact us before returning the goods. All items sent back to us must be in their original state, i.e. without wear, change or washing, with all labels and packaging attached.


We do not bear the transportation costs of the exchange office. You will be responsible for the postage refund and the transportation and handling costs of the converted goods back to you. We suggest that you increase tracking and insurance when delivering goods to us, so that you can protect yourself, because we can't be responsible for the lost goods. Freight and handling charges are not refundable.


Cancellation of order


Cancellation of the order must be requested before the order is issued. We process all orders as soon as possible within 24 hours of placing an order, so we can't always cancel the order after placing the order. I hope you understand that. The request for cancellation after the order is issued will be handled in accordance with our return policy. All cancelled fees will be charged a commission by the bank. I hope you understand. Welcome to login and order from our website.


Friendship Tip: If your tracking number is not received within 3 days of placing an order, your e-mail server may regard it as spam. In this case, please contact us for help in order tracking.


return policy

We assure you of our complete satisfaction. All the items ordered here are very close to the word "what you see on our website is what you get in 1-2 weeks".


Quality of products


If you open the package after receiving the goods and find any quality problems (such as goods damaged or completely damaged), please contact us within 24-48 hours after receiving the goods, and we will solve them for you.


If it is caused by man-made damage (scraping iron, scraping wood, hot water immersion, corrosion of chemical raw materials, etc.), we will not be responsible.


The final right of interpretation is owned by Mozaokamiwomensbriefs.com.


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